We refund 100% of the payment if your reservation is affected by a confinement
We all live through a lot of uncertainty these days, not knowing what level of mobility we will have next week or next month. However, we want you to be able to continue planning the road trip that you are so excited about. Therefore, if you make a reservation with us, we guarantee the refund of 100% of your payment, in case of a new general lockdown that affects your reservation. You will also have the option to postpone the reservation or leave it on hold until another time - according to your preference.
In the case of any general or perimeter confinement that does not allow you to move from where you live, prevents you from accessing our base in El Prat or prevents you from traveling within Catalonia, you can choose between a full refund and a travel voucher with no date limit. What we do not consider, in terms of confinements, is whether you had planned to travel to France or another specific area and this region has been confined or is not allowed access.
We want to give you the security to be able to plan your trips in the coming months and further ahead without having to worry about losing reservations due to confinements. Do not hesitate to contact us if you have any questions about it.