Frequently asked questions

The main difference is the size. The equipment is almost the same between awning, outdoor shower equipped kitchen, beds etc. Only LAGUNA has the extra of the interior shower and warm water. Otherwise what changes is mainly the travel style:

COSTA is more agile for cities and for parking and that brings with it a certain lightness of movement. In this camper the same space of the bed becomes a living room with a sofa and table during the day. Changing between living room and bedroom, however, is very easy and is done in less than a minute. 

SIERRA, being bigger, has the advantage that one can stand inside the van. This way it is more comfortable to spend more time inside the camper, especially when there are more than two people. In this van, there are two independent spaces: the living and dining room and the beds in the back of the home on wheels. This way, it is not necessary to assemble or disassemble the beds during the trip, they can just be kept in place.

The LAGUNA is half a metre longer than the SIERRA and has the extra comfort of an interior shower with warm water. Apart from that, a second lounge can be created at the back of the van for even more flexibility and space to enjoy the time inside. Without a doubt the most comfortable option, but also the one that needs more space for parking, for example.

For us the best thing about travelling in a camper van is the freedom it offers. So that you can enjoy it to the maximum we have mounted a solar panel on each of our campers.  This way you will have a lot of autonomy as far as electricity is concerned and you don't have to go into campsites every day to have light, heating, a working fridge or to be able to charge your mobile phone, for example.

In summer the sun will give you all the energy you need for a normal consumption. In winter you will still have enough energy for about two days standing in the same place, after which you will have to drive a bit or connect to the electricity network by means of a cable that is always included in the basic equipment of each van.

The heating works on diesel, as long as there is enough fuel in the tank of the vehicle you can use it to heat the motor home during the colder nights. If there is not enough diesel the heating will not work. We recommend that you keep the tank at more than 1/3 if you want to be able to use the heating without any problem.

We want you to be able to travel as freely as possible, to make the most of your road trip. That is why we offer possibility to travel with unlimited mileage. It is an option that’s available for 25 €/day.

On the other hand, the standard option includes 150 km/day and the extra mileage is 15 cents/km. That is to say, if you plan to do a lot of kilometers you can choose the unlimited mileage option so the final price is clear from the start and there won’t be any adjustments later.

Of course we will only look at the total number of kilometers driven, i.e., for example, for five days, 5 times 150 km = 750 km.

We want to do our bit to take care of the planet. That is why we have decided to plant trees for our customers - twice the amount of trees needed to convert the CO₂ emissions produced into forest.

It sounds complicated, but it actually isn't: we look at the kilometers and the average consumption of the van. Then we calculate the emissions emitted and plant the trees that in their lifetime will capture twice that amount of CO₂ that has been produced.

We do all this in collaboration with an NGO called Tree Nation, and in a transparent way so that you know where, what and who has planted your trees. In fact, you will receive a certificate in which you will be able to see the project and the specific place where they have been planted. Here you can see our profile on their website: VANWEGO TREE NATION.

We know that it is only a detail and that the world cannot be saved this way alone, but it is a beginning and a philosophy of environmental and social responsibility that we always want to be part of our project.

At this moment we can offer you an outdoor table and chairs, a portable toilet, a portable WIFI, a child seat, a bike rack, a SUP board and a comfort pack (includes a fan, a mobile phone holder, a transformer to have 230V in the camper and wheel chocks to balance the camper when parking).

However, we would like to add more objects to this list of extras and would love to know what else you might be interested in. So if you have any suggestions, don't hesitate to let us know.

Each rental carries a fee of 49€ which covers our service, the basic insurance with roadside assistance, the items included in the rental such as the bedding and two full gas cartridges, the fully equipped kitchen, the trees we plant and much more.

Our camper vans are self-made. They are models you won't find anywhere else, designed and made with a lot of love for detail and many pleasant surprises.

COSTA is based on the Volkswagen T6, which is the most classic base in the world of camper vans .Despite being a complete living and bedroom on wheels, this model is quite easy to manoeuvre, as it is just slightly bigger than a normal car.

SIERRA is based on the Fiat Ducato L2H2. It is 5.40 m long, but has a rear camera which makes it much easier to park and drive if you are not used to large vehicles. It has a 2.3l diesel engine with 130 hp that consumes about 10 l more or less.

The LAGUNA is also a Fiat Ducato, only half a metre longer, the L3H2 with a total of 6 metres in length. Like the SIERRA, it has a rear camera and very large side mirrors that make driving much easier. The diesel engine has 150 hp and consumes about 11 litres on average.

Very easy: On our website you will see at the top of the page a button that says "Booking". It takes you to a form where you can indicate the dates you are interested in. After that you just have to choose the camper you like and - in the next step - the extras you might be interested in.

Finally, we ask you for your contact details and the payment of the reservation, which is 50% of the total amount. Quick, easy and secure. Once this is done, you will have your camper booked already.

The last step will be to fill the check-in online you'll recive with the booking confirmation mail. We'll ask you your ID card, driving license, etc. Like this we will have everything ready for the day you gonna start your jounrey.

Just let us know via e-mail if you want to cancel your reservation. If you do so more than 30 days before the start date, we will refund everything you have paid up to that point. If you cancel between 15 and 30 days in advance, we will refund 50% of the paid amount, and if you cancel less than 15 days in advance, we will not be able to give you a refund.

On the pick-up day, it is very important that all drivers bring their driver's license (class B) that needs to be valid in Spain or an international license and a valid ID card (national ID or Passport). All documents must be original, photocopies can't be accepted.

One of the drivers will have to present a credit card on which we can block the security deposit. The card holder needs to be one of the drivers who must be present at the pick up of the vehicle and who must bring a valid national ID card or passport.

It is important that you check the cards limit so that everything works properly. Alternatively, you can leave the deposit by means of a debit card, but in this case the deposit will be charged on the cards account and refunded once the rental is over.  If a debit card is used, we also will have to charge you 1% of the deposit provided, this 1% charge is not refundable.

One option ist to come and pick up the van at our base in El Prat de Llobregat (c/ Pintor Isidre Nonell 50; CP - 08820). On the other hand, we offer pick-up at Barcelona airport. In the next point below you will find more information about it.

At the moment we do not have the possibility to offer you guarded parking for your car. However, it is usually not a problem to find parking in the area on public roads or in a car park.

We'll meet on the day and time we've agreed in the reservation to hand you over the camper van. We will take as much time as necessary to explain the van and how everything works. We will also take a moment to inspect it with you and check the condition of both the exterior and interior and the components included in the rental.

Once we have explained everything and checked the condition of the vehicle, we will have to go through your documents and sign the contract. This also involves paying the remaining 50% of the total rental fee and blocking the deposit on a credit or debit card; in the case of a debit card this would be a charge, rather than a block (in this case there will be an additional charge of 1% of the amount of the deposit). It is important that you check the limit of the cards or the balance on the account (in case of a debit card) so that we do not get into trouble at this stage.

After that's done, you can start and enjoy your adventure.

At the drop off we take a moment to go over the location and time of the return as well as the condition in which the camper is to be returned. It is important to arrive at the agreed time, as we need to be able to plan the preparation time for the next delivery.

During the drop-off we quickly review the conditions of the vehicle and that's it. If there was any incident or some material is missing we will try to calculate the cost of the repair immediately to unblock the corresponding part of the security deposit. If this is not possible, we have to retain the deposit until we have been able to determine the cost of the damage. In any case, if there was no problem, we process the return of the deposit within 72h after the return of the vehicle.

You will receive an email with all the details and info about the trees that will be planted for you somewhere in the world by the NGO Tree Nation (you can read more about this in the section about CO₂ neutral travel above). We always want to have all processes as transparent as possible.

In principle, as delivered: clean and with a full fuel tank. However, we will take care of cleaning the outside and you don't have to clean the bedding either. If we have to clean the inside again because it has not been returned in the same condition as it was delivered we charge 20€ for each hour of cleaning that's required. There is also the possibility of hiring a cleaning service in advance which is 60 €.

There is a fairly simple and safe answer to this question: you can park and sleep anywhere where it is allowed to park, but you cannot camp anywhere that does not expressly allow it.

But then, what is camping and what is parking?

Parking is when you station the van and don't increase the space you would use on the road. In this case, we cannot take out chairs or tables, nor put up the awning, play music too loudly. Once you do one of these things it is considered camping. 

This at least is the simple and valid answer everywhere. Then there are exceptions according to the region we're in and even according to the municipality, but we won't get into that much detail here. The most convenient thing is to follow this rule and thus sleep peacefully.

Of course, only a fee of 30 € applies and you will have to make sure that you transport him/her safely. We cannot accept any responsibility for how you transport your pet in the van.

No. Out of respect for our other customers we cannot allow smoking inside the vehicles. But you are always one step away from getting out of the van and enjoying the outdoors.

We cannot allow candles inside the vehicle either, for safety reasons of course. But we've installed an LED strip that you're going to love.

With regard to portable cookers, we recommend that they be used outside the vehicle whenever possible, to avoid possible damage inside the vehicle and to avoid the risk of fire.

You can travel freely throughout the European Union, nom problem. However, we limit the radius to Europe. It is not possible to go to Morocco or other African countries with our vans, nor to Turkey, Ukraine, Russia or Belarus. To the rest of the European countries you can travel without any problem.

All our vehicles come with comprehensive insurance with excess. We then have three coverage options: BASIC, SUPER and SUPER PLUS.

BASIC is the cover that is included if you do not take out any other option. It has an excess of 1.250 € with roadside assistance included in the LAGUNA, SIERRA and COSTA models and an excess of 800 € in the ARENA and SELVA models. As the deposit is always equal to the excess, in this option it will be 1.250 € or 800 € respectively.

The SUPER is a little more complete, with a price of 15 €/day. It lowers the excess to 750 € on the LAGUNA, SIERRA and COSTA models and an excess of 450€ on the ARENA and SELVA models. This option comes with roadside assistance and window coverage. Also here the deposit is equal to the excess and would be 750 € or 450 € respectively.

The SUPER PLUS is the maximum coverage we offer, it has a cost of 30 €/day in the LAGUNA, SIERRA and COSTA models and lowers the excess to 250 € in these models. On the ARENA and SELVA models it costs €25 and lowers the excess to €200. This cover includes roadside assistance, windows and glass. If you choose this insurance there will be a deposit of 250 or 200 € depending on the model.

Since there is a possibility of damage or loss of accessories, we need to ask you for a certain guarantee. This guarantee comes in the form of the security deposit. However, you will be responsible for the vehicle. If it is damaged in a way that is not covered by the insurance (driving under the influence of alcohol or drugs, for example) you are responsible for the total damage caused. So the deposit is not the limit of your responsibility but a guarantee of payment.

The deposit is always linked to the excess. If you choose the BASIC insurance it is 1.250 € or 800 €, in the SUPER it is 750 € or 450 € and in the SUPER PLUS it is 250 € or 200 € (depending on the model you are going to choose).